Support

We're here to help.

Need a hand or have feedback? Email us at support@gethalera.com and we'll get back to you.

Delete your account & data

You can permanently delete your account and all associated data at any time, directly in the app:

• Open Halera and sign in.
• Tap "edit profile & goals" (or "Set up your profile").
• Scroll to the bottom and tap "Delete account & all data", then confirm.

If you can't access the app, email support@gethalera.com from your account's email address and we'll delete your data for you.

Frequently asked questions

How do the food and exercise estimates work?

When you enter a food or activity, Halera looks it up in the USDA food database and/or asks an AI model for an estimate. Estimates are approximate — review and adjust them before saving.

Is Halera medical advice?

No. Halera is a personal wellness tracker for general information only. It is not a medical device and does not provide medical advice. Consult a healthcare professional for any medical concern.

How is my data stored and protected?

Your log is stored in our Microsoft Azure environment over encrypted connections and tied to your signed-in account. We don't sell your data or show ads. See our Privacy Policy for details.

Can I export my data?

Yes — from the app you can copy your log as a spreadsheet (CSV) for any date range, then paste it wherever you like.

Does Halera cost money?

Halera is free to download and use. If that changes, we'll say so clearly in the app before any charge.